Frequently Asked Questions

With the free version, you can create one restaurant with one digital menu. You get a QR code your guests can scan to view the menu. Online ordering and reservations are included in the paid plans.

Yes, you can upgrade or downgrade your plan anytime. If you cancel, you keep full access until the end of the billing period. There are no hidden fees and no cancellation deadlines.

No, your guests don't need any app. The digital menu opens right in their browser as soon as they scan the QR code. It works on every smartphone, with nothing to install.

Our AI automatically translates your menu into the languages you choose. Translations are generated on the spot and available right away. The number of available languages depends on your plan.

Directly with you in the restaurant — just like before (cash, card, or via your own POS system). Mambil only forwards the order to your kitchen and never handles guest payments. Your own Mambil subscription is paid securely by credit card through Stripe.

No, Mambil works independently of your POS system. You'll find all your order details right in your dashboard — including total revenue, quantity sold per item, and much more. Orders are easy to export and pass straight to your tax advisor.

We take data protection very seriously. All data is encrypted in transit and stored on servers within the EU. We follow GDPR principles and only process the data we actually need.

Yes, a single account can manage multiple locations. Each location can have its own menus or share menu templates with the others. With menu overrides, different locations can use the same template while customizing prices and availability individually.

No. Mambil runs entirely in the browser — dashboard, kitchen display, everything. It works on any screen size, whether that's a tablet, laptop, or phone, so you can simply use the devices you already have.

Because Mambil runs on our servers, guests can still view the menu and place orders even if the restaurant's internet goes down. Nothing is lost — as soon as the restaurant is back online, every incoming order and reservation appears in the dashboard.

No. Mambil is built entirely for in-house service — your guests view the menu, order, and reserve right in the restaurant. We deliberately don't support takeaway, pickup, or delivery.

Creating your account takes about 2 minutes. Building your menu depends on the size of your offering, but it's typically around 20 minutes. There's no waiting and no approval process: once you've signed up and paid, you can start right away.

Yes. Depending on your plan, you can publish several menus at once — for example, a lunch menu, a dinner menu, and a drinks menu. Each one can have its own pricing and availability.

You tag allergens and additives for each menu item yourself. The labels are then shown clearly to guests on the digital menu, helping you stay compliant with German and EU food labeling regulations.

No. Guests never need an account. They scan the QR code, see the menu, and order in seconds — no sign-up, no login, no app download.

No. There's no commission and no transaction fee on online orders — your guests pay directly with you in the restaurant. You only pay the fixed monthly price of your plan, with no hidden costs.

You can create sub-accounts for your team — kitchen staff, waiters, and managers. Each account can be restricted by role and by location, so everyone only sees what they need. The number of staff accounts depends on your plan.